Freebet believes gaming should be a source of fun, not problems. We provide a range of responsible gaming tools and support services to protect the mental and financial wellbeing of every user.
Responsible gaming, or Responsible Gaming is an approach where players consciously set limits on their time and spending. At Freebet, we believe that when every player stays aware of their own boundaries, gaming can be a healthy and enjoyable experience. But sometimes, excitement or pressure can push people beyond those limits — and that's where problems begin.
Online gaming is growing rapidly in Bangladesh, and so are its potential risks. At Freebet, our commitment to responsible gaming goes beyond words — we back it up with practical tools and real support for every user.
Research shows that most people with problem gambling started out playing casually for fun. Many could have avoided the situation with the right information and support at the right time. That is why Freebet introduces responsible gaming to every user from the moment they register.
People often do not realize their gaming is heading in a harmful direction. Below is a comparison of warning signs versus healthy gaming habits. If you recognize any signs in the left column, it is important to seek help right away.
We recommend following a few simple but effective tips to keep your gaming experience at Freebet enjoyable at all times.
Decide how much you can afford to spend before each session. Never go over that budget — even if you think "just a little more and I'd have won."
Set a fixed time for your gaming sessions and use a timer. When the alarm goes off, stop — there will always be another chance to play.
If you are on a losing streak, do not chase your losses. Take a break and clear your head. Betting on impulse almost always makes things worse.
Playing at Freebet is entertainment, not a guaranteed income stream. If winnings feel like your main source of income, that is a warning sign.
Gaming when you're angry, sad, or frustrated is never a good idea. Your judgment is impaired in those moments, and the risk of harm increases significantly.
Our platform offers deposit limits, session time limits, and self-exclusion options. Use them to keep yourself protected.
Are you spending beyond your budget? If yes, set your limits right now.
Are you finding it hard to stop playing? This may be an early sign of addiction.
Are family or friends worried? Take what they say seriously.
Keep playing just to win back what you lost? This is dangerous behavior.
Is your sleep or work being affected? You need to take a break immediately.
Playing to relieve stress? This is harmful in the long run.
If you feel that you or a loved one is in trouble, email our support team:
[email protected]
Freebet strictly does not serve anyone under 18. Age verification is mandatory at registration. We work alongside parents to help protect minors.
Safety Tools
We have provided several effective tools to help you stay in control. They are free and available to use at any time.
Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period — protecting you from impulsive decisions.
Set a time limit for each gaming session. Once the time is up, the platform will automatically alert you and end the session if needed.
Temporarily pause your account for any duration from 1 day to 6 weeks. During this time, deposits and betting will not be permitted, but withdrawals will still be available.
If you feel you need an extended break, self-exclude for anywhere between 6 months and 5 years. During this period, your account will be fully deactivated and no marketing messages will be sent.
Gaming will automatically stop once you have lost a set amount. This tool is highly effective at preventing loss-chasing behavior.
You'll receive pop-up notifications at set intervals reminding you how long you've been playing and how much you've spent in total.
Parental Protection
Freebet is firmly committed to preventing underage gaming. We offer parents some important guidance to help keep younger family members safe.
Use strong passwords on your mobile or computer to make sure children cannot easily access your devices.
Use free parental control tools such as Net Nanny, Kaspersky Safe Kids, or Google Family Link. These can automatically block access to gaming sites.
Talk to your child about the risks of online gaming in age-appropriate terms. An informed child is best equipped to protect themselves.
Support Organizations
If you or someone you know is struggling with a gaming addiction, take the steps below. You don't have to face it alone.
Our support team is available 24/7. Email us at [email protected] — Any request for self-exclusion, limit setting, or account closure is processed promptly.
Gaming addiction is a mental health condition. Speak to a local mental health center or a counselor. Seeking help is not a sign of weakness — it takes courage.
Let a trusted family member or friend know. Their support and oversight play a vital role in the recovery process.
Self-Exclusion Process
Self-exclusion on Freebet is straightforward and takes effect immediately. Follow the steps below.
Log in to your Freebet account and go to the "Account Settings" section.
Look for the "Responsible Gaming" option in your settings.
6 months, 1 year, 2 years, 3 years, or 5 years — choose the duration that works best for you.
Confirm your decision. Your account will be closed immediately. No marketing emails or promotional messages will be sent.
If you're having trouble with the settings, contact us directly at [email protected]Send us an email. We will close your account within 24 hours.
Any attempt to open a new account during an active self-exclusion period will be detected and blocked. Any existing balance can be withdrawn during this time.
Immediate Effect — Account is closed immediately upon request.
No promotions — All marketing and bonus offers are completely suspended.
Balance Protected — Any existing balance can be withdrawn at any time.
Reactivation — Account can be reactivated after the period ends, following a 7-day cooling-off period.
Privacy Protection — Your self-exclusion information is kept completely confidential.
Free Services — Self-exclusion is completely free and can be done at any time.
FAQs